Privacy Policy | PET LOVER

Privacy Policy

Good morning,
If you have come to this page, it means that protecting your personal information is important to you. We want to assure you that we care about your privacy and it is important to us. To this end, we have implemented not only legal but also technical measures to further strengthen its protection. In accordance with the RODO, below we present, the principles of our processing of your personal data. Read the most important questions relating to your personal data, and if you have any doubts about your personal data, please contact us. Privacy Policy, please feel free to contact us via: kontakt@plpetlover.pl

§1 Who is the Administrator of your personal data?

The administrator of the data is the Company under the name PET LOVER Sp. z o.o., NIP: 5252840883 , REGON: 387392537, address: Emilii Plater 53/26p, 00-113 Warsaw. You may contact the Administrator by writing to the e-mail address: kontakt@plpetlover.pl.

§2 For what purpose do we collect your data and how long do we keep it?

We may process your data for the following purposes:

  1. Communicating with you, including answering questions submitted via contact form, email, etc.
    • The data will beseeks to process based on the legitimate interest of the Administrator, in the form of communication with Users of the Site (Article 6(1)(f) RODO). Your data will be processed no longer than until you object or the business purpose ceases. Provision of this data is voluntary, but at the same time necessary for communication with you. Data may also be processed during the archiving process for internal purposes, based on the Administrator’s legitimate interest (Article 6(1)(f) of the DPA), until an objection is raised or the business purpose ceases.

  2. Concluding a contract and its execution (placing an order);

  3. Establish, defend and pursue claims;

  4. Fulfillment of legal obligations incumbent on the Administrator (including tax and archiving obligations);

    • Data necessary for the conclusion and execution of the contract will be processed for the duration of the contract, including the duration of the exercise of contractual rights, such as the right of complaint under warranty (Article 6(1)(b) and (f) RODO). Provision of this data is voluntary, but at the same time necessary for the conclusion and execution of the contract.

    • Additional data provided for the purpose of, among other things. improve the performance of the contract, will be processed no longer than until you object or the business purpose ceases, based on the legitimate interest of serving customers (Article 6(1)(f) RODO).

    • After this time, the data will be processed for the period of the statute of limitations for claims, based on the Administrator’s legitimate interest in defending against claims, as well as for the purpose of establishing and asserting claims (Article 6(1)(f) of the DPA).

    • If the data are necessary for the fulfillment of legal obligations incumbent on the Administrator (such as issuing and storing invoices) – the data will be processed for this purpose for no longer than 6 years (archiving obligations regarding accounting documents), unless a longer period is required by law (Article 6(1)(c) of the RODO).

    • Data may also be archived for internal and statistical purposes until you object or the business purpose ceases, based on the Administrator’s legitimate interest (Article 6(1)(f) of the DPA).

  5. Provide marketing information (including newsletter mailing and information about services, products, promotions, free content via other tools, e.g. chatbot, phone);

    • The data will be processed based on the legitimate interest of the Administrator, in the form of marketing the Administrator’s products and services (Article 6(1)(f) RODO). Data will be processed no longer than until you object or the business purpose ceases, whichever comes first. Provision of data is voluntary, but necessary to receive marketing/trade information.

    • Pursuant to Article 10 of the Law on Provision of Electronic Services, in order to maintain commercial communications and telephone communications, I need your consent. You can withdraw it at any time by clicking the link in the footer of the email or by writing to me, at the address above.

  6. Administer and manage the site and groups on social media platforms, among others. Facebook (Meta), Instagram,Tik Tok, when processing data on social media platforms, including communication and targeting of marketing content;

    • This data will be processed only if you choose to: liking the page / joining a group / selecting “Observe” or otherwise leaving your data on the platform, managed by me, such as posting or commenting. The data will be processed for the duration of the existence of the site/group or until you object, which can be done by un-clicking the “Like” option, “Observe”, deleting a comment/post or by any other means provided for within the platform/website or by contacting me . Please be advised that the rules relating to the website/fanpage/group, are set by the Administrator, while the rules for the use of the social network on which the website/fanpage/group is placed, are set by the entity managing these portals.

  7. Analytical and statistical;

    • The processing of data for analytical and statistical purposes, in particular, involves the analysis of data, obtained automatically when using the website, including cookies. The data is processed based on the legitimate interest of the Administrator, in the form of adapting the content of the Site to the User’s preferences and optimizing the use of the Site; creating statistics that help understand how Users use the Site, which allows improving its structure and content (Article 6(1)(f) RODO). Data may also be archived for internal and statistical purposes, based on the Administrator’s legitimate interest (Article 6(1)(f) of the DPA), until you object or the business purpose ceases.

  8. Recovering rejected baskets;

    • In a situation where you do not complete your order, you will receive a reminder about the started but not finalized order. Data will be processed based on the legitimate interest of the Administrator, in the form of servicing potential customers and actual customers(Article 6(1)(f) RODO). The data will be processed for the time necessary to fulfill business purposes or until you object.

  9. Posting comments;

    • The data you see on our Site when you post a comment are processed by us for the purpose of administering the Site and to operate it, and are used to communicate with you based on the Administrator’s legitimate interest (Article 6(1)(f)), for the time necessary to fulfill business purposes or until you object.

  10. Promotion and Marketing;

    • In a situation where you provide us with your data, in particular in the form of an opinion on a product or service, including data on. image, they will be processed based on the Administrator’s legitimate interest in the form of marketing, for the purpose of improving the quality of services and products and promoting the Administrator’s services and products. The data will be processed for the period necessary for business purposes or until you object. Provision of data is voluntary.

§3 To whom may we share your data?

  1. We will transfer your data to other entities only if it is necessary to achieve the purposes of the processing referred to in §2 and only to the extent necessary to achieve this purpose. As a rule, we only collect and process data that you yourself have provided to us, subject to data collected automatically (cookies). For more on cookies, see §7.
  2. If necessary, your data may be transferred to entities with which we cooperate in the implementation of the above. purposes, in particular to the hosting company, IT company / site management entity, accounting and bookkeeping services company, invoice software company, newsletter service company, cloud service company, marketing service providers, administrative service providers, entities providing consulting services, subcontractors, lawyers, couriers or postal operators, a training platform, a social networking platform, a customer service platform, an appointment scheduling platform, a platform for providing products or services, other entities that support the Administrator in achieving the purposes of processing.
  3. As a general rule, data will not be transferred outside the EEA, except as described below. In other cases, where data will be transferred outside the EEA, this will be based on your consent, standard contractual clauses, or based on other safeguards provided by the RODO, upon compliance with, among other things. information obligation.
  4. Services provided by Google or Facebook (META), are generally performed by entities, based in the European Union. However, due to the global nature of their operations, your data may be transferred to the US for storage on US servers (in whole or in part). Regardless, Google and Facebook have implemented safeguards in line with the requirements of the RODO to protect personal data through the use of standard contractual clauses. For more information on the principles of data processing by the aforementioned. providers, can be found in the Privacy Policies of each entity.
  5. Your data (insofar as this is due to the purpose of processing) may also be transferred outside the EEA to the following entities:
    • Active Campaign LLC 1 N Dearborn St., 5th Floor, Chicago, Illinois 60602
    • Asana, Inc., 1550 Bryant Street, 2nd Floor San Francisco, California 94103.

§4 What rights do you have?

  1. In relation to the RODO, you have the right to access your personal data, rectify your personal data, erase your personal data, restrict the processing of your personal data, object to the processing of your personal data, portability of your personal data, withdraw your consent to the processing of your data; withdrawal of consent, does not affect the lawfulness of the processing carried out before its withdrawal. Detailed information on. aforementioned. rights are found in the RODO regulation, i.e. in Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016. on the protection of individuals with regard to the processing of personal data and on the free movement of such data and the repeal of Directive 95/46/EC (General Data Protection Regulation).
  2. If you believe that your personal data is being processed in violation of applicable law, you have the right to complain to the President of the Office for Personal Data Protection. However, if this is the case, I encourage you to contact me in advance to clarify your concerns.

§5 Is your data being profiled?

  1. The Administrator analyzes personal data by automated means, using tools provided by software providers (e.g., statistics, history), only to the extent that it has no legal effect on you or does not materially affect your situation, including guaranteed rights and freedoms. The purpose of processing data by automated means, is to learn about Users’ preferences (for more information about analytics, see §7 Cookie Policy).

§6 Laws applicable to personal data

  1. In matters not regulated, the relevant provisions of law, including European law (including RODO) shall apply.

§7 Cookie Policy

  1. The site does not collect any information automatically, except for the information contained in cookies. This data is collected, in a way that does not allow the identification of the User, the so-called. anonymous data.
  2. Cookies (so-called “cookies”) are IT data, in particular text files, which are stored on the Site User’s terminal equipment and are intended for use on the Site. Cookies usually contain the name of the website from which they originate, the time they are stored on the end device and a unique number.
  3. Cookies are used: to customize the content of the Site to the User’s preferences and to optimize the use of the Site, as well as to create statistics that help understand how Users use the Site, which allows improving its structure and content.
  4. You can make your own changes in the settings, regarding cookies. In many cases, the web browser allows cookies to be stored on the User’s terminal device by default. Detailed information about the possibility and methods of handling cookies is available in the settings of your software (web browser). If you do not agree to cookies, you may limit the operation of certain functionalities on the Site.
  5. The Administrator uses technologies, observing actions, taken by the User on the Site:
    • Facebook conversion pixel (Meta) provided by MetaPlatforms Ireland Limited – to manage ads on Meta and conduct remarketing activities ; A Facebook Pixel is a piece of code published on a website that allows you to reach your target audience based on the data of people who have used the website. As part of the Facebook Pixel function, it is therefore possible, to display published ads on Meta-owned portals only to portal users who have shown interest in products or services or have common factors to the aforementioned. individuals. The data is processed based on the legitimate interest of the Administrator (Article 6(1)(f) RODO). Detailed information on. Facebook pixel, can be found at Facebook Privacy Policy (Meta).
    • Google tools, including Google Analytics provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Data obtained through the use of the above. tools I use to analyze the statistics of the Site. Google Analytics uses its own cookies to analyze the activities and behaviors of Site users. These files are used to store information, such as which page the User came from to the current website. They help improve the Site. The data is processed based on the legitimate interest of the Administrator (Article 6(1)(f) RODO). Detailed information on. Google Analytics, you can find on the page: Google tools policy.

§8 Social plug-ins

  1. The Site uses plugins, widgets and other social tools provided by portals such as: Facebook (Meta), Instagram, YouTube, LinkedIn. The rules regarding the processing of personal data are described directly on the pages of the aforementioned. Service providers.

§9 Co-administration

  1. The data processed for the purposes of statistics collected within the Facebook platform (Meta), is co-administered by the Administrator and Meta Platforms Ireland Limited, headquartered at 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, hereinafter referred to as the Co-Administrator. Detailed rules on data co-management, including information on your rights, are described on the Privacy Policy page.

  2. The data processed within the LinkedIn platform is co-administered by the Administrator and LinkedIn Ireland Unlimited Company, address: Legal Dept. (Privacy Policy and User Agreement), Wilton Place, Dublin 2, Ireland, Hereinafter referred to as the Co-Administrator. Detailed rules on data co-management, including information on your rights, are described at Privacy Policy.

  3. The Administrator processes data based on the Administrator’s legitimate interest in conducting analyses of Users’ activities, as well as their preferences, in order to improve the functionalities used and services provided. In matters concerning personal data, you can contact both the Administrator and the Co-Administrator.

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