Store Regulations | PET LOVER

Store Regulations

The products offered in the Store are sold by the Company under the name PET LOVER Sp. z o.o., based in Warsaw (postal code: 00-113) at ul. Emilii Plater 53, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw. Warsaw, XII Economic Department of the National Court Register after KRS number: 0000866296, NIP: 5252840883, REGON: 387392537, contact address: kontakt@plpetlover.pl, hereinafter referred to as the Seller.

You can contact the Seller by writing to: jk@plpetlover.pl or by phone: +48 793-717-971.

§1 BASIC CONCEPTS

Explanation of basic concepts:

  1. Price – the value expressed in monetary units that the customer is obliged to pay, and in the case of digital content/service – also a digital representation of the value;
  2. Business day – a day of the week from Monday to Friday, excluding holidays; 3. Proof of payment – an invoice or receipt issued in accordance with the Value Added Tax Act or other provisions of applicable law sent to the Customer;
  3. Delivery – means the delivery of the Product to the Customer by the Seller;
  4. Supplier – an entity with which the Seller cooperates and whose task is to carry out delivery (detailed information on suppliers and forms of delivery are specified on the Seller’s website);
  5. Customer – an entity that plans to purchase or is purchasing the product(s), i.e. a natural person with full legal capacity, and in cases provided for by generally applicable laws also a natural person with limited legal capacity, a legal person, and an organizational unit without legal personality, which is granted legal capacity by law – who has concluded or intends to conclude an Agreement with the Seller, also referred to as the User;
  6. Consumer – an individual making a purchase for purposes that are not directly related to his/her business/professional activity;
  7. Offer – a sales proposal containing the essential elements of the Product (including, but not limited to, product description, the Seller’s individual proposal).
  8. Entrepreneur – a natural person, a legal person and an organizational unit that is not a legal person, to which a separate law grants legal capacity, performing a business on its own behalf, which uses the Store;
  9. Entrepreneur on the rights of the consumer – a natural person who enters into a contract directly related to his business activity, when it is clear from the content of the contract that the contract does not have a professional character for him, arising in particular from the subject of his business activity, made available on the basis of the provisions on the Central Registration and Information on Economic Activity;
  10. Product – Goods or Service offered by the Seller in the Store, intended for sale; the Product is of a paid nature, unless otherwise indicated;
  11. Physical product – a product subject to physical shipment by mail/courier or which can be picked up in person;
  12. Terms and Conditions – these Terms and Conditions of Sales setting out the rules for the use of the Store, placing orders and the rules of order processing by the Seller;
  13. Store/website – the website on which the Seller sells products
  14. Goods – the thing that is the subject of the contract concluded between the Seller and the Customer; (16) Durable medium – a material or tool for storing information that allows access to such information in the future (for the time necessary to fulfill the purposes for which the information is used) and allows the reproduction of the stored information in an unchanged form; 17. contract – mutual agreements of the Seller and the Customer defining mutual rights and obligations;
  15. Service – a service provided by the Seller to the Customer.

§2 RULES OF COOPERATION AND CONCLUSION OF THE AGREEMENT

  1. The terms of execution of the contract and the rules of cooperation are set forth in the Regulations and the Offer.
  2. The Terms and Conditions and the Offer do not exclude or limit the rights of the Customer who is a Consumer or Entrepreneur on the rights of a Consumer under the mandatory provisions of law.
  3. In the event of any discrepancy between the Terms and Conditions and the Offer, the Offer shall be binding.
  4. The contract is concluded when the Customer accepts the Terms and Conditions, makes payment and the Seller confirms acceptance of the order for execution, subject to the provision below.
  5. In the situation where the payment date falls after the conclusion of the Contract, the Contract is concluded when the Customer accepts the Terms and Conditions and the Seller accepts the order for execution.

§3 PRICE

  1. The price is a gross price and includes all taxes required by law, except when the Seller has clearly indicated that the price is net and VAT must be added to it.
  2. The price does not include information on delivery costs or other costs that the customer will be obliged to pay, which will be communicated to the customer before placing the order.
  3. The reduced price is the price in effect as a result of the reduction in the price of the Product.
  4. The lowest price is the lowest price for the Product that was in effect during the 30-day period prior to the introduction of the discount, and in the case of a product offered for sale for a period of less than 30 days, the lowest price is the lowest price in effect during the period from the date of commencement of offering of that Product until the date of introduction of the discount.
  5. In the case of a reduction in the price of a Product that is perishable or has a short shelf life – in addition to the price for the Product, the Seller shall also make visible information about the price before the first application of the reduction.
  6. In case the Seller uses the procedure of individual price adjustment on the basis of automated decision-making, the Seller shall inform the Customer about it before placing the order.

§4 ORDERING RULES

  1. The customer can use the Store 7 days a week, 24 hours a day. Orders placed  on Saturdays, Sundays or holidays are processed on the next business day. 
  2. The Seller uses the services of the __AUTO PAY_ Service to offer online payments. 
  3. Payment can be made by traditional transfer, electronic transfer,  payment or credit card, BLIK payment and through other payments offered  by the Service, as well as cash on delivery (unless this method is excluded when purchasing a specific  Product). 
  4. The Customer is obliged to make payment immediately after placing the order, unless nothing else  is stated in the Offer or in the payment method chosen by the Customer. 
  5. In order to purchase Products through the Store, you must:
    • select the Product(s) you wish to purchase, from the options available on the site, by clicking  the “add to cart” button or a similar button;
    • After selecting the Products, indicate the required information (e.g. Customer data, method  of payment, method of delivery);
    • read the information about the total price for the selected Products, including delivery and other  additional costs resulting from the order; accept the Terms and Conditions and the order; and make payment for the order in accordance with  selected payment method. Once the order has been placed, the Seller will send confirmation to  of the order.
  6. In order to purchase Products electronically, e.g., by e-mail or by message through  via instant messaging or through an external program, you must:
    •  Select the Product(s) you wish to purchase and review the Offer;
    • after selecting the Products, indicate the information required by the Seller (e.g. data  of the customer, method of payment, method of delivery);
    • before accepting the order, read the information about the total price for the selected  Products, including delivery and other additional costs, resulting from the order ;
    • accept the terms of cooperation presented by the Seller for the order, in  including the Terms and Conditions, and make payment for the order in accordance with the selected method  of payment. Once the order is placed, the Seller will send an order confirmation.
  8. After the conclusion of the Contract, the Vendor also sends the Customer the terms and conditions of the Contract, unless they were provided to  before the conclusion of the Contract. 
  9. The Seller has the right to cancel the order if the Customer fails to make payment  within 3 working days from the date of placing the order or if the Customer fills in  the order form in a way that prevents its proper execution despite the  Customer’s call to complete/correct the data under pain of cancellation.  

§5 ORDER PROCESSING RULES

  1. The time limit for processing the order, including delivery of the Products, depends on the date indicated by the Seller for preparing the order, and then on the delivery date provided for the delivery method selected by the Customer. If the Offer does not indicate otherwise, the order preparation time is up to 3 Business Days, and the delivery time is from 3 days to 7 Business Days.
  2. The deadline for the execution of the order, including the delivery of the Products, is to be counted from the date of conclusion of the contract.
  3. The Seller shall inform the Customer about:
    • Seller’s order preparation time in Business Days and
    • the date of delivery of the Products by the Supplier in Business Days – depending on the delivery method selected by the Customer.
  4. Delivery is made within the territory of Poland. In the case of deliveries made outside of Poland or other countries indicated above, the Customer shall individually agree with the Seller on the detailed terms of delivery.
  5. Delivery is made to the address indicated by the Customer in the order form or to the collection point indicated by the Customer – depending on the selected method of delivery.
  6. In case of problems with the delivery of the shipment by the Supplier, such as, but not limited to. absence of the Customer at the indicated address, the Supplier will leave an advisory notice at this address or e mail/telephone to set another date on which delivery of the order will be possible. If the order is not picked up by the deadline, the order will be sent back to the Seller. Upon return, a new delivery date will be set with the customer and the cost of redelivery will be determined.
  7. The customer should examine the received order upon receipt of the shipment, and if any abnormalities are found, the customer has the right to require the Supplier to make a report of receipt.

§6 TECHNICAL CONDITIONS

  1. The customer may use the Store in accordance with the Regulations and applicable laws.
  2. The Seller declares that the public nature of the Internet and the use of services provided electronically may be associated with the risk of obtaining and modifying Customer data by unauthorized persons, so Customers should use appropriate technical measures to minimize the aforementioned risks.
  3. In order to use the Store or place an order, it is necessary for the Customer to have:
    • An up-to-date version of a web browser supported by the manufacturer with Internet access (e.g. Opera, Mozilla Firefox, Google Chrome);
    • active e-mail account.
  4. If additional technical requirements are required to use the Store or Products, the Customer will be informed before using the Store or before placing an order for a Product.

§7 COPYRIGHTS AND LICENSES

  1. All materials made available by the Seller, including texts, photos, graphics, multimedia and trademarks are a work within the meaning of the Law on Copyright and Related Rights, subject to legal protection.
  2. Copyright to the above. materials are at the disposal of the Vendor or another entity from which the Vendor has obtained the appropriate license. The materials may also be used by the Seller on another legal basis.
  3. Any materials provided by the Seller may be used only by the Customer for his own use, unless otherwise stated in the Offer. It is unauthorized to further distribute, share, rip or download in any way the materials outside the scope of permitted use.
  4. The Seller grants the Customer a non-exclusive license, without the right to grant sublicenses and without territorial restrictions. Time limitations are based on the Offer or on these Regulations. Remuneration for licensing has been included in the price.
  5. The customer has the right to use the materials in the following fields of exploitation:
    • in terms of recording of the work and printing – recording by digital technique on the User’s Account or in any other way permitted by the Seller; printing may be done for own use of the materials;
    • modification of the work for your own purposes to the extent of the instructions, video instructions/instructions, comments.
  6. In case of violation of the prohibition referred to in this paragraph, including copyright infringement, the Seller shall have the right to claim damages and compensation from the Customer. The customer in the aforementioned. To that extent, it may incur civil or criminal liability.

§8 COMPLAINT AND WARRANTY

  1. This chapter sets out the rules of liability for the compliance of performance with the Contract obliging to transfer ownership of the Goods to the Consumer and the Entrepreneur on the rights of the Consumer for contracts concluded from January 1, 2023.
  2. The provisions of Chapter XI of Book Three of Title II of the Act of April 23, 1964 shall not apply to contracts obliging the transfer of ownership of goods, including, in particular, contracts of sale, contracts of delivery and contracts for work being goods. – Civil Code, and only the Law on Consumer Rights. Detailed information on. aforementioned. rules are found in the Law on Consumer Rights, and these Regulations are not intended to limit or change them.
  3. If the Goods are inconsistent with the contract, the Customer may request repair or replacement, or in the cases specified in the Law on Consumer Rights – also withdraw from the contract.
  4. The Seller may make an exchange when the Customer requests a repair, or the Seller may make a repair when the Customer requests a replacement, if bringing the goods into conformity with the contract in the manner chosen by the Customer is impossible or would require excessive costs for the Seller. If both repair and replacement are impossible or would require excessive costs, the Seller may refuse to bring the goods into conformity with the contract. The Customer shall make the Goods subject to repair or replacement available to the Seller.
  5. If the Goods are inconsistent with the contract, the Customer may submit a statement of price reduction or withdrawal from the contract when:
    1. The seller refused to bring the Goods into conformity with the contract or failed to bring the Goods into conformity with the contract
    2. the lack of conformity of the Goods with the contract continues, despite the fact that the Seller tried to bring the Goods into conformity with the contract;
    3. the lack of conformity of the Goods with the contract is so significant that it justifies an immediate reduction of the price or withdrawal from the contract;
    4. it is clear from the Seller’s statement or circumstances that he will not bring the Goods into conformity with the contract within a reasonable time or without undue inconvenience to the Customer.
  6. The customer may not withdraw from the contract if the non-compliance of the Goods with the contract is immaterial.
  7. In the event of withdrawal from the contract, the Customer shall immediately return the Goods to the Seller at the Seller’s expense. The Seller shall refund the price to the Customer immediately, but no later than within 14 days from the date of receipt of the Goods or proof of their return.
  8. The Customer may file a complaint regarding the non-conformity of the Goods with the contract by sending it to the Seller’s address indicated in the Terms and Conditions (mailing or e-mail address). The complaint should contain data that allows identification of the Customer, the subject of the complaint and the demands related to the complaint. In the case of receipt of an incomplete complaint preventing its consideration, the Seller will call on the Customer to supplement it under pain of leaving the complaint unprocessed. The customer may file a complaint using the template attached as Appendix 3 to these Regulations. This procedure shall apply mutatis mutandis to the rights under §9 of the Regulations.
  9. The Seller shall consider complaints within 14 days of receipt, unless otherwise specified in special provisions. The response will be sent to the Customer’s e-mail address or by any other means indicated by the Customer.
  10. The provisions of this chapter shall not apply to Goods that serve only as a carrier of digital content.
  11. In addition to warranty rights, some Goods may be covered by a warranty. In this case, the warranty information will be specified, among other things. in the Offer or in a separate document in accordance with the rules provided for in the Consumer Rights Act.

§9 ADDITIONAL CUSTOMER RIGHTS REGARDING DIGITAL CONTENT/SERVICE

  1. This chapter defines the rights of the Consumer and the Entrepreneur on the rights of the Consumer in the case of contracts for the provision of digital content/service concluded from January 1, 2023. Detailed information on. Customer’s rights are determined by the provisions of the Consumer Rights Act, and these Regulations are not intended to limit or change them.
  2. If the digital content or digital service is not in conformity with the contract, the customer may demand to be brought into conformity with the contract, or make a declaration to reduce the price or withdraw from the contract. 3. The Seller may refuse to bring the digital content or digital service into conformity with the contract if bringing the digital content or digital service into conformity with the contract in the manner chosen by the Customer is impossible or would require excessive costs for the Seller.
  3. If the digital content or digital service is not in compliance with the contract, the customer may submit a statement of price reduction or withdrawal from the contract when:
    • bringing it into conformity with the contract is impossible or requires excessive costs
    • The vendor failed to bring the digital content or digital service into compliance with the contract;
    • the lack of conformity with the contract continues despite the fact that the Seller has attempted to bring the digital content or digital service into conformity with the contract; the lack of conformity of the digital content or digital service with the contract is so significant that it justifies an immediate price reduction or cancellation of the contract;
    • it is clear from the Seller’s statement or circumstances that it will not bring the digital content or digital service into conformity with the contract within a reasonable time or without undue inconvenience to the Customer.
  4. The customer may not withdraw from the contract if the digital content or digital service is provided in exchange for payment of a price, and the lack of conformity with the contract is insignificant.
  5. If the Customer has not received the content or digital service, the Customer shall inform the Seller. If they are not delivered promptly or within an additional period expressly agreed by the parties, the customer may withdraw from the contract.
  6. The customer may withdraw from the contract without calling for the delivery of digital content or digital service, if:
    • The vendor has stated or it is clear from the circumstances that it will not provide digital content or digital service or
    • The parties agreed or it is clear from the circumstances of the conclusion of the contract that the specified date for the delivery of digital content or digital service was of significant importance to the Customer, and the Seller failed to deliver it within this period.
  7. The provisions of this chapter shall not apply if the contract provides for the delivery of digital content through a tangible medium.

§10 WITHDRAWAL FROM THE CONTRACT

  1. This chapter sets out the rules for withdrawal from the contract by the Consumer and the Entrepreneur on the rights of the consumer.
  2. A Customer who is a Consumer or an Entrepreneur acting under the rights of a Consumer has the right to withdraw from the contract within 14 days subject to the provisions below. In order to exercise the right to withdraw from the contract, the Customer should inform the Seller by a clear statement, sending, for example, an e-mail or a letter to the address indicated in the Terms and Conditions. For more information on the right of withdrawal, please refer to Appendix 1 and 2 to the Regulations.
  3. The right to withdraw from the contract does not apply to the contract for:
    • for the provision of services for which the Customer is obliged to pay the price, if the Seller has performed the service in full with the express and prior consent of the Customer, who was informed before the start of the service, that after the performance by the Seller will lose the right to withdraw from the contract, and accepted it;
    • for the provision of digital content not delivered on a tangible medium, for which the Customer is obliged to pay the price, if the Seller has begun the performance with the express and prior consent of the Customer, who was informed before the start of the performance that after the Seller’s performance will lose the right to withdraw from the contract, and has acknowledged it, and the Seller has provided the Customer with confirmation of receipt of consent;
    • the subject of the service is a non-refabricated good, produced according to the Customer’s specifications or serving to meet his individualized needs (so-called customized goods);
    • the object of the service is goods that are perishable or have a short shelf life;
    • the object of the service is goods delivered in sealed packaging, which, once opened, cannot be returned for health or hygiene reasons, if the packaging has been opened after delivery;
    • the subject of performance is sound or visual recordings or computer programs delivered in sealed packaging, if the packaging was opened after delivery;
    • the subject of performance is the provision of daily newspapers, periodicals or magazines, except for a subscription contract;
    • the subject of performance is alcoholic beverages, the price of which was agreed upon at the conclusion of the contract of sale, the delivery of which can only take place after 30 days and the value of which depends on market fluctuations over which the Seller has no control;
    • price or remuneration depends on fluctuations in the financial market, over which the trader does not control, and which may occur before the deadline for withdrawal;
    • conclusion occurred through a public auction;
    • The object of performance is things that, after delivery, by their nature, become inseparable from other things,
    • for the provision of services for which the Customer is obliged to pay the price, in the case of which the Customer expressly requested the Seller to come to him for repair, and the service has already been fully performed with the express and prior consent of the Customer.
  4. The customer referred to in paragraph. 1 shall be liable for any diminution in the value of the Product due to use beyond what is necessary to ascertain the nature, characteristics and functionality of the Product.
  5. In the event of withdrawal from the contract for the provision of digital content or digital service, the customer shall refrain from using such digital content or digital service and making it available to third parties.

§11 USER ACCOUNT

  1. The Seller creates a User Account for the Customer, i.e. individual panel launched on behalf of the Customer by the Seller in order to use the Seller’s Products after the Customer registers and concludes a free agreement to create and maintain a User Account, hereinafter referred to as Account. The contract for the creation and maintenance of a User Account is concluded for an indefinite period of time.
  2. The Customer may not share a User Account with third parties or have multiple User Accounts.
  3. The creation of a User Account is necessary to gain access to the User Account,
  4. The seller sends information about the User Account to the e-mail address indicated by the Customer. The customer establishes an individual password for the Account. The Customer is obliged to establish an individual password also in the event that, for the purpose of registering a User Account, the password is automatically generated by the system. After registering an Account, the Customer should immediately establish a new password.
  5. The Customer may submit a request for deletion of the Vendor’s User Account by e-mail or any other method accepted for communication with the Vendor with 14 days’ notice without giving any reason.
  6. Deletion of a User Account may result in the loss of access to the Products provided under the User Account.
  7. The Seller may terminate the contract for the creation and maintenance of a User Account:
    • for valid reasons with 14 days’ notice (applies to a Customer who is a Consumer or Entrepreneur on the rights of a Consumer);
    • A valid reason should be understood as, in particular, violation by the Client of the provisions of the Regulations or legal regulations, as well as taking actions by the Client that are contrary to good morals;
    • without giving a reason immediately (applies to a Customer who is not a Consumer or an Entrepreneur on the rights of a Consumer).

§12 SPECIFIC PROVISIONS FOR ENTREPRENEURS

  1. The provisions indicated in this paragraph apply to the Entrepreneur who is not an Entrepreneur on the rights of the consumer.
  2. The competent court to resolve any disputes arising between the Seller and the Entrepreneur who is not an Entrepreneur on the rights of the consumer is the court with jurisdiction over the seat of the Seller.
  3. A businessman who is not an Entrepreneur under the rights of a consumer is obliged to examine the shipment upon receipt. If defects and damage are noticed – the Entrepreneur is obliged to draw up a protocol upon receipt. In case of failure to comply with the above. Formalities, the Seller shall not be liable for defects and damage to the Product arising from the moment of its acceptance by the Supplier until its delivery to the Entrepreneur, as well as for the delay in transportation of the shipment.
  4. The parties exclude the Seller’s liability for non-conformity of the Goods with the contract/defect of the item against the Entrepreneur who is not an Entrepreneur on the rights of the consumer.
  5. The Seller has the right to terminate the Entrepreneur who is not an Entrepreneur on the rights of the consumer with immediate effect. For this purpose, the Seller sends the Entrepreneur to the e-mail address or mailing address a statement on the termination of the contract. The entrepreneur waives any claims in this regard.
  6. The Seller shall not be liable for lost profits to a Businessman who is not a Businessman under the rights of a consumer.

§13 PRODUCT REVIEWS

  1. Product reviews published by the Seller are verified by the Seller.
  2. Verification occurs, among other things. by comparing personal data or details of cooperation with the data and information held by the Seller regarding Customers who have used the Seller’s Products so far, as well as by direct contact with the above-mentioned. person with a thank you for the feedback or by sending customers a dedicated link to leave feedback.
  3. In case of doubt about whether the opinion comes from a person using the Seller’s Products, the opinion is not published by the Seller.
  4. The published reviews are intended to present the benefits of using the Vendor’s Products, which have been recognized by existing customers. 5. The vendor does not use sponsored or barter reviews.

§14 FINAL PROVISIONS

  1. During the period of force majeure, the Parties to the contract will be exempted from any liability for non-performance or improper performance of the contract, as long as the circumstances of force majeure are an obstacle to the performance of the contract. The above shall also apply during the period immediately preceding or immediately following the occurrence of force majeure, if only during the indicated period the impact of the force majeure will hinder the performance of the contract.
  2. “Force majeure” shall be understood as an event of a fortuitous or natural nature, completely independent of the will and action of the Parties, which could not have been foreseen and could not have been prevented, in particular such events as flood, burglary, war, act of terror, introduction of a state of emergency.
  3. In a situation where the Customer is from outside the Seller’s country, he should inform the Seller about it, indicating information about his place of residence/site, so that it is possible to settle the tax in accordance with the regulations applicable to him.
  4. In the use of the Products, it is prohibited to provide information of an unlawful nature and to act in a manner contrary to the law, morality or violating the personal rights of third parties.
  5. Amicable settlement of disputes and handling of complaints. The consumer has the option to turn to:
    • of the permanent amicable consumer court with a request to resolve a dispute arising from the contract;
    • provincial inspector of the Trade Inspection with a request to initiate mediation proceedings, for an amicable settlement of the dispute between the Customer and the Seller;
    • district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection in order to obtain assistance on the contract;
    • or has the right to use the ODR platform. The platform is used to resolve disputes between consumers and businesses http://ec.europa.eu/consumers/odr.
  6. The Seller reserves the right to make changes to these Terms and Conditions for important reasons, including, in particular, due to changes in the law to the extent that these changes force the Seller to also change the content of these Terms and Conditions, in particular, changes in the provisions of the Civil Code, the Law on Consumer Rights, the Law on Provision of Electronic Services, as well as by virtue of applicable decisions of the OCCP, PUODO or court rulings to the extent corresponding to the issued decisions / rulings, and in the event of a significant change in business factors, as long as there is a causal relationship between the above. change versus a change in the cost of providing services by the Seller.
  7. The version of the Terms and Conditions in effect on the date of conclusion of the Agreement by the Customer shall apply to Agreements concluded prior to the effective date of the new Terms and Conditions.
  8. The applicable law shall be Polish law, subject to paragraph. 10.
  9. The competent court is a Polish court subject to paragraph. 10.
  10. In the case of a customer who is a consumer, the provisions of the Regulations do not deprive the consumer of the protection granted by the laws of the country of his habitual residence, which cannot be excluded by contract. In the event that the regulations that apply in the consumer’s country are more favorable to the consumer, and these regulations cannot be excluded by contract, they will apply in the contract between the Customer and the Seller.
  11. The rules regarding the processing of personal data are regulated in the Privacy Policy. 12. The regulations are effective as of 6.04.2023.

Appendix 1 to the Regulations

Letter of withdrawal

  1. You have the right to withdraw from this contract within 14 days without giving any reason. The deadline for withdrawal from the contract expires after 14 days from the date of conclusion of the contract (in the case of contracts for the provision of services)/ from the date on which you took possession of the item or on which a third party other than the carrier and indicated by you – took possession of the item, and in the case of items delivered in batches – from the date on which you took possession of the last item. In the case of contracts for regular delivery of things for a fixed period of time – from the moment you or a third party – designated by you (other than the carrier) – takes possession of the first of the things.
  2. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by mail or e-mail).
  3. Our contact information: PET LOVER Sp. z.o.o., ul. Emilii Plater 53/26p, 00-113 Warsaw.
  4. KRS: 0000866296, NIP: 5252840883, REGON 387392537, contact: e-mail: jk@plpetlover.pl, tel: +48 793-717-971.
  5. You can use the model withdrawal form, but it is not mandatory. In order to comply with the withdrawal period, it is sufficient for you to send information regarding the exercise of your right of withdrawal before the expiry of the withdrawal period.

Effects of withdrawal from the contract

  1. In the event of withdrawal from this contract, we will return to you all payments received from you, including the costs of delivery of the items (except for the additional costs resulting from your choice of delivery method other than the cheapest ordinary delivery method offered by us), immediately and in any case no later than 14 days from the day on which we are informed of your decision to exercise your right of withdrawal from this contract. We will refund your payment using the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with this refund.
  2. We may withhold reimbursement until you receive the item or until you provide us with proof of return, whichever event occurs first. Please send back or hand over the Product to us immediately, and in any case no later than 14 days from the day you informed us of your withdrawal from the contract. The deadline is met if you send the item back to us before 14 days.
  3. You will have to bear the direct costs of returning the item, unless otherwise stated in the Offer
  4. You are liable only for the diminution in value of the Product resulting from the use of the Product other than what was necessary to ascertain the nature, characteristics and functioning of the Product.
  5. If you have requested the beginning of the performance of services before the expiration of the withdrawal period, you will pay us an amount proportional to the extent of the services performed up to the moment you informed us of your withdrawal from this contract.

Annex No. 2 to the Regulations

Our contact information: PET LOVER Sp. z.o.o., ul. Emilii Plater 53/26p, 00-113 Warsaw. KRS: 0000866296, NIP: 5252840883, REGON 387392537, contact: e-mail: jk@plpetlover.pl

MODEL WITHDRAWAL FORM

(this form must be completed and returned only if you wish to withdraw from the contract)

I withdraw from the agreement of*……………………………………. concerning*/relying on*…………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

Customer’s name, address*…………………………………………………………………………………………………………………………………………………………..
Signature* (if sent on paper)……………………………………………………………………………………………………………………….

Date …………………………………………………

* complete

Appendix 3 to the Regulations

Our contact information: PET LOVER Sp. z.o.o., ul. Emilii Plater 53/26p, 00-113 Warsaw. KRS: 0000866296, NIP: 5252840883, REGON 387392537, contact: e-mail: jk@plpetlover.pl

COMPLAINT FORM

(fill out the form if you want to make a complaint about the non-conformity of the Goods with the Contract)

Regarding order no: ___________________ dated ____________________

Related to the product: ___________________________________________________ [opis produktu]

I inform you that the goods purchased by me are not in accordance with the contract. The non-conformity of the Goods with the contract consists in: ____________________________________________________________________
Non-compliance was found on _______________________________

In view of the above, please: ___________________________________________________ (wskazać roszczenie).

Customer’s name, address* ……………………………………………………………………………………………………………………………………………………
Signature* (if sent on paper) ………………………………………………………………………………………………………………

Date ………………….* complete

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